State Farm® Insurance Agent Lily Hernandez
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Liz Jim
March 26, 2026
5
out of
5
rating by Liz Jim
"Excellent service!"
We responded:
"Thank you for the 5 Stars! We appreciate you ❤️"
Alfonso Gomez
March 25, 2026
5
out of
5
rating by Alfonso Gomez
"Lily is a wonderful person and a great State Farm agent. She has over twenty years of State Farm experience, so I highly recommend her and her agency. Thank you so much Lily, to you and your awesome team!"
We responded:
"Thank you Alfonso! It always great to hear from friends. You know that anything we can do we are here for you and your family. Remember to follow us on Instagram @LilyStateFarm to stay updated with office news and get some laughs 😆 "
Eliazar Lopez
March 16, 2026
5
out of
5
rating by Eliazar Lopez
"dulce was a nice person"
We responded:
"Thank you for taking the time to compliment Ms. Dulce 🙂 I'm very proud to have a caring team. Estamos a sus ordenes y agradecemos si nos recomienda con su familia y amigos. Gracias por apoyar a mi equipo y negocio. Signanos en nuestras redes en Instagram @LilyStateFarm para ver noticias de la oficina y que se ria un rato 😆"
Desiree Duran
March 16, 2026
5
out of
5
rating by Desiree Duran
"I went to State Farm in hopes of opening my own car insurance policy for a reasonable price. Going in I was unsure of the process but my insurance agent, Dulce, was more than willing to walk me through everything and made sure I found the best price! She was absolutely delightful and showed that she truly cared! I cannot wait to continue working with State Farm!"
We responded:
"Thank you Ms. Desiree for your kind words. Ms. Dulce is very kind and has great customer service. We know insurance can be confusing but we make sure we make it easy for you to understand. Remember to follow us on Instagram @LilyStateFarm to stay updated with office news and get some laughs 😆 "
Dee. Gee
March 7, 2026
5
out of
5
rating by Dee. Gee
"I have been looking for a good but affordable insurance for the past two weeks due to mine going up constantly due to “inflation” in my area and thank god I came across this one I had entered my information online and got busy and started doing other stuff and forgot about it. Thankfully I got a phone call from Suzy following up and gave me the same quote I got online including bodily injury as well as roadside assistance and even gave me a discount for life insurance I was pleasantly surprised because my quote went down about 35$ from my original quote online. Suzy followed up with me all week and wasn’t overly pushy as insurances usually are. I’m very grateful for her exceptional customer service and understanding. Definitely recommend these ladies if in search for reliable yet affordable insurance."
We responded:
"Thank you so much for your review!! Ms. Suzy is awesome! We truly care about giving you the best experience and making things easy for you. We are here for you and hopefully you only need us to change out your car or fun things like insuring your toys, however, if an accident happens, rest assured that my team and I will be here to help. Remember to follow us on Instagram @LilyStateFarm to stay updated with office news and get some laughs 😆"
Amelia Geary
March 4, 2026
5
out of
5
rating by Amelia Geary
"I’ve been a member for years and absolutely love our agent! Mrs. Susie was so helpful with all my needs. She was very sweet and handled everything we needed!"
We responded:
"Thank you Ms. Amelia for taking the time to compliment Ms. Suzy! She is amazing! She prides herself in making sure you are properly covered and helps find you the most discounts. We appreciate you and your family. Thank you for supporting my small business ♥️ Remember to follow us on Instagram @LilyStateFarm to stay updated with office news and get some laughs 😆"
john varela
February 2, 2026
5
out of
5
rating by john varela
"Very nice and professional"
We responded:
"Thank you John! We appreciate you and thank you for choosing us. Remember you have the office team and the Good Neighbor Service at your service 24/7. If you ever need us we are just a call or text away! "
Vickie A.Clark28
January 7, 2026
5
out of
5
rating by Vickie A.Clark28
"I had struggled with finding an insurance agent who would sit down with me and help find an insurance plan that would fit my budget. I contacted Lily Hernandez's office for information on car insurance and everyone I spoke with in the office was very friendly and helpful. Amazing service and all the staff were very helpful and friendly."
We responded:
"Thank you for your 5 Stars Ms. Vickie! We love what we do. We appreciate you and we strive to give you the best customer service because we know that insurance can be overwhelming. Thank you for taking the time to recognize my team. What an awesome review! Remember to follow us on Instagram @LilyStateFarm to stay updated with office news and get some laughs 😁"
Captain Spaulding
November 7, 2025
1
out of
5
rating by Captain Spaulding
"No at fault accidents or tickets and they raised my rates. For years I put up with it and when I would ask about the cost increase, the explanation was it's just the cost of insurance. Raised my deductibles and it still went up. I was a State Farm customer for over 30 years.I saved almost 1/2 my yearly premiums by switching to Geico.q"
We responded:
"I'm sorry to hear about your disappointment in your rate increases. Unfortunately, this is a nationwide, industry problem resulting from the labor and parts shortage aside from the litigious environment we are living in. I don't recognize your name, if your policy was in my office, I would be more than happy to requote you and show you the various discounts that can help you. Insurance rates are based on individual driving history, habits, and consumer report ratings, so speaking with an expert is recommended to give you the best auto coverage protection. My team and I do frequent policy reviews and explain in detail the reason for the rate increases or decreases and also follow up with you with a list of additional discounts you could qualify for. I hope we can speak with you. We are open until 6pm during the week. "
Lauryn Guerra
October 3, 2025
5
out of
5
rating by Lauryn Guerra
"Ms. Lily is the best! She made switching my car insurance so seamless and easy, saving me literally a few hundred dollars!! The whole office is very professional and always works above and beyond for their clients."
We responded:
"Thank you Ms. Lauryn! We appreciate you and family ❤️ Give my love to Ms. Purrs! Ms. Julie and the team are glad to help in anyway we can. Remember to follow us on Instagram @LilyStateFarm to stay updated with office news and get some laughs 😀 "
Paula Cartwright
September 30, 2025
5
out of
5
rating by Paula Cartwright
"Every time I need something they are always quick to help and the nicest ladies I have ever done business with"
We responded:
"Thank you so much for the kind words Ms. Paula! We appreciate you and we strive to give you a great experience every time you need us. Remember to follow us on Instagram @LilyStateFarm to stay updated with office news and get some laughs 😀 "
Maria Ramirez
September 30, 2025
5
out of
5
rating by Maria Ramirez
"Lu & Lily are great! They’re friendly, understanding, & very helpful! 😊"
We responded:
"Thank you Maria for your review! We are happy to help you with your car and life insurance needs. Ms. Lu does an amazing job. Thank you for supporting my business ♥️"
Mellie Mel
September 29, 2025
5
out of
5
rating by Mellie Mel
"Ms. Lu is a great person very nice, I've been with State Farm for many years and she's the first person that I can say has gotten to know me on a personal basis. I'll always keep my business with them. Melody D."
We responded:
"Thank you Mellie! Ms. Lu is amazing! Thank you for taking the time to compliment her. We ❤️ what we do! Please remember to follow us on Instagram @LilyStateFarm to stay updated with office news and get some laughs 😃 "
Joe Mendez
September 29, 2025
5
out of
5
rating by Joe Mendez
"Always a pleasure in office experience , all of the ladies are so cheerful, polite , and willing to answer and help with any questions or needs that one might have! As a life long customer I always recommend these group of incredible individuals"
We responded:
"What an awsome review Mr. Joe! We appreciate you and love seeing you and catching up ❤️ Thank you for your loyalty! Remember to follow us on Instagram @LilyStateFarm to stay updated with office news and get some laughs 😀 "
Steven Kassarjian
September 29, 2025
5
out of
5
rating by Steven Kassarjian
"Was immediately greeted by Lily. My agent, Andrea, knew me by face and remembered how to pronounce my name (it had months since I’d last been in their office — BTW new office is quite nice). The issue was that the mortgage bank had not yet sent any payment from the escrow account (no doubt because the closing was six weeks later than planned). Andrea called the bank, and the issue was clarified very quickly. And I still had time to get to my own bank. Thank you, Andrea and Lily!"
We responded:
"Aww thank you Mr. Steven! I'm so happy that you are happy with our service. We appreciate you and strive to give you a great experience when you call or come in. Thank you for the office compliment 😊 Home insurance can get a little tricky at times but Ms. Andrea is always on it 👍 Remember to follow us on Instagram @LilyStateFarm to stay updated with office news and get some laughs 😀 "
Nataly Sánchez
September 26, 2025
5
out of
5
rating by Nataly Sánchez
"Great customer service all the time!"
We responded:
"Thank you Nataly for your 5 stars! We are very happy to help you in anything we can. Remember to follow us on Instagram @LilyStateFarm to stay updated with office news and get some laughs 😊"
Amy Alvord
September 26, 2025
5
out of
5
rating by Amy Alvord
"Very helpful !!!"
We responded:
"Thank you for your review Ms. Amy! We are very happy to help you with your car and renters insurance needs. Remember to follow us on Instagram @LilyStateFarm to stay updated with office news and get some laughs 😊"
Martine Tice
September 26, 2025
5
out of
5
rating by Martine Tice
"Been with Lily Hernandez for many years, They are very helpful and always great to work with.. Very friendly and always will help you with your questions.."
We responded:
"Thank you so much for your loyalty and for your review Ms. Martine ❤️ It's our pleasure to help you with your car insurance and home insurance needs. Remember to follow us on Instagram @LilyStateFarm to stay updated with office news and get some laughs 😎"
nain avila
September 26, 2025
5
out of
5
rating by nain avila
"Amazing service. 8 years work with Lily. Amazing service from Suzy. The best!!!!"
We responded:
"Thank you so much Nain! Time flies 😄 Thank you for your loyalty! We appreciate you and your family. Remember to follow us on Instagram @LilyStateFarm to stay updated with office news and get some laughs 😀 "
andres delatorre
September 25, 2025
5
out of
5
rating by andres delatorre
"Very polite I love State Farm"
We responded:
"Thank you for your kind review Mr. Andres! It's our pleasure to help you however we can. We appreciate you! Remember to follow us on Instagram @LilyStateFarm to stay updated with office news and get some laughs 😀 "
Lupe
September 25, 2025
5
out of
5
rating by Lupe
"Very responsive to my email about bundling my renters and car insurance. Thank you"
We responded:
"Thank you for taking the time to compliment our customers service Ms. Lupe 😃 We are happy to help you find the best coverage for your home and renters. We love to save you money! Remember to follow us on Instagram @LilyStateFarm to stay updated with office news and get some laughs 😀 "
Ann
September 25, 2025
5
out of
5
rating by Ann
"Staff is very well informed n friendly."
We responded:
"Hi Ann, thank you so much for your review! We take pride in staying current with all the discounts and tools to help better serve you. We appreciate you! Please follow us on Instagram @LilyStateFarm to stay updated with office news and get some laughs 😀 "
Gregory Kruse
September 25, 2025
5
out of
5
rating by Gregory Kruse
"I needed my insurance cards and I got them very fast."
We responded:
"Thank you Mr. Kruse! It's our pleasure to help. We appreciate you! Remember to follow us on Instagram @LilyStateFarm to stay updated with office news and get some laughs 😀 "
Steven Rodriguez
September 25, 2025
5
out of
5
rating by Steven Rodriguez
"I’ve been a member for two years, and the staff has consistently been professional and helpful throughout. Suzy, in particular, stands out for her attentiveness and follow-through. Whenever I have a question, she takes the time to listen and always makes sure to follow up—even when the answers aren’t immediately available. Her dedication and professionalism are truly appreciated. I would definitely recommend for your insurance needs!"
We responded:
"Thank you so much Mr. Rodriguez! What an awesome review ❤️ We are very lucky to have Ms. Suzy, she is amazing! We appreciate you and are always happy to help. Remember to follow us on Instagram @LilyStateFarm to stay updated with office news and get some laughs 😀 "
Andrew Robles
September 25, 2025
5
out of
5
rating by Andrew Robles
"Suzy always provides excellent customer service and responds in a timely manner."
We responded:
"Thank you Mr. Andrew for taking the time to recognize Ms. Suzy's work! She takes pride in helping you. We appreciate you ❤️ Remember to follow us on Instagram @LilyStateFarm to stay updated with office news and get some laughs 😀 "